Privacy Policy

 1. Our contact details

  • Name: Red Brick Language School
  • Address: International House, 61 Mosley Street, Manchester.  M2 3HZ. UK.
  • E-mail: info@redbrick.coop 

2. The type of personal information we collect 

  • We currently collect and process the following information:
    • Personal identifiers, contacts and characteristics (for example, name and contact details).

3.  How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  1. To contact you about course information following an enquiry about Red Brick Language School. 
  2. To assist you with any questions during the booking process. 
  3. To communicate details of pre course tasks and pre-course meetings before you start your course. 
  4. To communicate information about lessons while studying with Red Brick Language School
  5. To distribute any material or preparation for class as needed. 
  6. To submit and return any homework done during the course. 
  7. To register you to our online forum allowing extra practice outside class. 
  8. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
    • An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
    • The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

4. We use the information that you have given us in order to

  1. For the purposes outlined above
  2. To make you aware of any upcoming offers, discounts or deals we think you may be interested in.
  3. To make you aware of any new Group Classes or Speaking Clubs we think you may be interested in. 
  4. To request feedback on your experience studying with Red Brick Language School.
  5. To send you a copy of any newsletters (e.g., English Explored & Explained) you may have subscribed to.
    1. We use Substack to manage our email marketing subscriber list and to send emails to our subscribers. Substack is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.
    2. Substack’s privacy policy is available at  Substack Privacy Policy
    3. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.
  6. To send you a copy of any blog posts you may have subscribed to or provide access to downloads you have requested
    1. We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.
    2. MailerLite’s privacy policy is available at MailerLite Privacy Policy.
    3. You can unsubscribe from any of our regular communications by clicking on the unsubscribe link provided at the end of each newsletter.
  7. To communicate any issues with payments for any of our courses or subscription clubs.
  8. To answer any other queries you may have.
  9. To check that cookies on our website are GDPR compliant.
    • If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
    • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
    • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  10.   For other marketing purposes.

5. We also receive personal information indirectly, from the following sources in the following scenarios:

  1. Tudor English School, Tokyo, Japan. https://tudor-english-school.com/
  1. English Dot Community, Sydney, Australia. https://englishdotcommunity.com/
    • When courses or clubs have been booked through our partnership school.

6. We may share this information with

  1. Tudor English School, Tokyo, Japan.  https://tudor-english-school.com/
  2. English Dot Community, Sydney, Australia. https://englishdotcommunity.com/
    • When courses or clubs have been booked through our partnership school.

7. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@redbrick.coop 

(b) We have a contractual obligation.

8. How we store your personal information 

  • Your information is securely stored on Green Net Web Hosting Servers, MailerLite and/or Substack all of which are committed to compliance with GDPR, storing your information securely on their servers.  
  • We keep your personal data for two years. We will then dispose of your information by deleting your data from our databases and Marketing software.

9. Under data protection law, you have rights including:

9.1  Your right of access – You have the right to ask us for copies of your personal information. 

9.2  Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

9.3  Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

9.4  Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

9.5  Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

9.6  Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@redbrick.coop if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us in writing at: 

Red Brick Language School 

International House 

61 Mosley Street 

Manchester 

M2 3HZ

info@redbrick.coop

 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

Thank you .